Flourish Arts Network CIC
 Effective Date: 15/5/2025

1. Who We Are

Flourish Arts Network CIC ("we", "us", "our") is a Community Interest Company registered in England and Wales (Company Number: 16405400). Our registered office is at:

7 The Avenue, Hadleigh, SS7 2DJ, United Kingdom

We are committed to protecting your personal information and being transparent about how we use it. This policy explains how and why we collect, use, and store your data when you engage with our services.

2. What Information We Collect

We only collect the personal information necessary to manage bookings, deliver workshops, and communicate with you about your participation. This may include:

• Full name
  
   
• Email address
  
   
• Telephone number
  
   
• Address (if required for specific events)
  
   
• Names and ages of participants (e.g., children or adults at risk)
  
   
• Emergency contact details (if applicable)
  
   
• Payment details (collected via Book That In, not stored by us)
  
   

We do not collect or store financial information directly. All payments are handled securely via Book That In, which uses Stripe as its payment processor.

3. How We Use Your Information

We use your personal information to:

• Process and manage your bookings
  
   
• Communicate important updates about events (e.g. cancellations, changes)
  
   
• Ensure the safety, wellbeing, and appropriate support of participants
  
   
• Provide customer support where needed
  
   
• Comply with legal obligations (e.g., safeguarding, record-keeping)
  
   

We do not use your data for marketing purposes and do not share your information with third parties for marketing.

4. Lawful Basis for Processing

Under UK GDPR, we process your data based on:

• Contractual necessity – to provide the service you have requested (i.e., your booking)
  
   
• Legal obligations – for safeguarding, health and safety, and insurance purposes
  
   
• Legitimate interests – to ensure the smooth delivery of services and support for participants
  
   

5. Data Sharing

We may share your data with:

• Workshop facilitators or staff where necessary for event delivery
  
   
• Book That In (our booking platform)
  
   
• Emergency services or safeguarding authorities if required for safety or legal reasons
  
   

We never sell or rent your personal information.

6. Data Storage and Security

Your data is stored securely via Book That In and/or securely on our own internal systems. We ensure all data is protected with appropriate technical and organisational measures.

We only retain personal data for as long as is necessary for the purpose it was collected, or as required by law (e.g., for safeguarding or financial records).

7. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
  
   
• Request correction of inaccurate information
  
   
• Request deletion of your data in certain circumstances
  
   
• Object to or restrict processing
  
   
• Withdraw consent (if processing is based on consent)
  
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
  
   

To exercise any of these rights, please contact us at:

📧 hello@flourish-arts-network.uk

8. Cookies and Website Tracking

Our website may use cookies or tracking tools to enhance your user experience. These are not used to collect personal information unless you provide it to us directly. You can manage your cookie preferences in your browser settings.

9. Children and Adults at Risk

We recognise the importance of safeguarding and privacy for children and adults who may require additional support. Any data collected about them is handled with extra care and only used for safety and support purposes, in line with our safeguarding policy.

10. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us:

📧 hello@flourish-arts-network.uk
🌐 www.flourish-arts-network.uk